Personal Identification Information
Personal identification information is information that identifies you personally. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, make an online booking, comment on a blog post, and in connection with other activities, services, features or resources we make available on our Site. Users of this Site visit it anonymously, and personal information is only retrieved when it is given to us via the contact form, when making a booking, or when commenting on our blog posts. When using the contact form and Small Pet Hotel enquiry form, Users will be asked for their name and e-mail address so we can respond to an enquiry and address the User personally. When making a booking with the Dog Walking Field, Users will need to supply their name, email address, phone number and address (in case of emergencies). Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities, for example contacting us via the contact form or making a booking.
Non-Personal Identification Information
Non-personal identification information is anonymous information that cannot identify you personally. We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This information is completely anonymous and will only be used to help tailor our Site and services to popular devices and browsers.
How we use collected information
Higherwell Farm may collect and use User’s personal information for the following purposes:
• – To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
• – To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• – To improve our Site
We may use feedback you provide to improve our products and services.
• – To send periodic emails
We may use the email address to respond to your inquiries, questions, and/or other requests.
• – In case of emergency
Should you or your pet fall ill or occur injury whilst at the farm, your personal information will be used to contact a family member or friend.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent User’s personal identification information to others.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
07866 454 904
This document was last updated on November 15th 2017.