Small Pet Hotel Terms & Conditions

Please print this form, fill it in and bring it to us when dropping off your pet/s at the hotel.

These terms & conditions are to ensure the safety and liability of your pet(s) whilst in our care. You will be expected to agree to these terms & conditions in writing when bringing your pet to the hotel.

Payment

A £10 non-refundable deposit is required at the time of booking and payment for boarding must be made in full on the day of arrival by cash please. Payment for any veterinary treatment which may be required is due on the day of collection/delivery.

Refusals

All animals will be checked upon arrival for signs of illness, injury, parasites or pregnancy. We reserve the right to refuse to board any animal which we believe is not in good health or is showing signs of pregnancy, as this is not the proper place for them.

Vaccinations

Please bring with your rabbit a valid vaccination certificate against Myxomatosis and VHD. These are horrible diseases and we don’t want them passing on to our other boarders.

Illness

In the event your pet or pets show signs of illness, we will contact you or your emergency contact immediately to discuss the situation. We accept no liability in the unlikely event your pet becomes ill or dies during their stay as all pets are vaccinated and the environment is safe and is kept clean. All pets are left entirely at the owner’s risk.

If your pet requires veterinary attention, we will transport your pet(s) free of charge to your vet (if your vet is within 5 miles) or to our local vet. We will follow the advice of the vet regarding the treatment of your pet(s) and any vet’s fees will be charged to you, the owner. Your pet(s) will be treated under your name and address. Payment for vet’s fees is due when you collect your pet(s). Ill animals may be moved inside the house so that we can keep a close eye on them and provide better care.

Death

Small animals can sometimes pass away suddenly, so in the highly unlikely event your pet passes away during their stay, we will contact you or your emergency contact immediately and will do our utmost to follow your wishes. We accept no liability in the unlikely event your pet becomes ill or dies during their stay as all pets are vaccinated and the environment is safe and is kept clean, All pets are left entirely at the owner’s risk.

Pregnancy

We take no responsibility for any pet’s pregnancy as we keep all animals apart unless otherwise stated by you.

Non-Collection

In the event you do not collect your pet at the agreed date, or contact us within 7 days of the arranged date of collection, we reserve the right to seek to re-home your pet.

In the event you cannot collect your pet on the arranged date and you contact us telling us why and arrange a new date, you will be charged for each extra night’s stay at the rates set out on our Price List page, although we may agree to waive this in exceptional circumstances.